Refund Policy

Standard Cancellation Terms

• Cancellation more than 48 hours before the scheduled booking: full refund of the booking amount, minus any payment processing fees (typically 2–4%).
• Cancellation between 24 and 48 hours before the scheduled booking: 50% refund of the booking amount.
• Cancellation less than 24 hours before the scheduled booking: no refund. The full booking amount is retained.
• No-show (Client fails to appear without notice): no refund. The full booking amount is retained.

All cancellation requests must be submitted through the Platform's booking management system or by contacting support at dmca@noireliteagency.co.uk with your booking reference number. Verbal cancellations are not accepted.

In the event that a confirmed booking is cancelled by a Companion:

• The Client will receive a full refund of the booking amount, including payment processing fees.
• The refund will be processed within 5–10 business days to the original payment method.
• Noir will make reasonable efforts to assist the Client in rescheduling with the same or an alternative Companion, at no additional booking fee.

If you believe a booking was not fulfilled as agreed, you may submit a dispute within 48 hours of the scheduled end of the booking. To submit a dispute:

• Contact dmca@noireliteagency.co.uk with the subject line: BOOKING DISPUTE — [Your Booking Reference].
• Provide a clear description of how the service differed from what was agreed.
• Include any supporting documentation.

Noir will review disputes and may issue partial or full refunds at its sole discretion where the evidence supports a material failure in service delivery. Disputes submitted more than 48 hours after the booking are not eligible for refunds.

Note: Dissatisfaction with a lawful service that was delivered as agreed is not grounds for a refund.

The following are not eligible for refunds under any circumstances:

• Bookings cancelled after the scheduled start time.
• Bookings where the Client failed to attend (no-show).
• Bookings cancelled as a result of a Client's violation of these Terms or our Prohibited Activities Policy.
• Bookings where the Client requested prohibited services and the Companion rightfully declined.
• Account suspension or termination resulting from a Client's policy violation.

Approved refunds are processed to the original payment method used at the time of booking. Processing times:

• Credit and debit card refunds: 5–10 business days (timing depends on your card issuer).
• Digital wallet refunds: 1–3 business days.
• Bank transfer refunds: 5–7 business days.

Noir is not responsible for delays caused by your bank or payment provider. If you have not received your refund after 10 business days, contact us at dmca@noireliteagency.co.uk.

We encourage Clients to contact us directly to resolve disputes before initiating a chargeback with their payment provider. Unauthorized chargebacks — where a refund was not owed under this policy — may result in account suspension, debt collection proceedings, and may be reported to payment networks and fraud prevention services.

If you have questions about a charge, contact us at dmca@noireliteagency.co.uk before contacting your bank. We are committed to resolving legitimate disputes quickly and fairly.

For all refund and cancellation inquiries: dmca@noireliteagency.co.uk — please include your booking reference number and a brief description of your request.